14+ days before check-in
Full refund
Cancel at least 14 days before your scheduled check-in date to receive a full refund.
Book with confidence
Cancellation policy
Plans can change. Review your cancellation options for a direct booking, or find the policy that applies to your Airbnb or Vrbo reservation.
Primary policy
Booked directly on our website?
The following cancellation windows apply to reservations completed on the official Nirvana Luxe direct-booking website.
7–13 days before check-in
50% refund
Cancel between 7 and 13 days before your scheduled check-in date to receive a 50% refund.
Fewer than 7 days
Non-refundable
Cancellations made fewer than 7 days before check-in are not eligible for a refund.
Refund eligibility is based on how many calendar days remain before the property's scheduled check-in date. To start a cancellation, please contact our team.
Airbnb & Vrbo bookings
Booked through another platform?
The platform policy shown on your reservation controls—not the direct-booking policy above. Policies can vary by property, stay dates, and the terms accepted at checkout, so your trip details are the most accurate source.
Airbnb
Your Airbnb reservation is governed by the cancellation policy shown on Airbnb when you booked. Review the exact deadlines and estimated refund under Reservation details in Trips.
Vrbo
Your Vrbo reservation is governed by the cancellation policy attached to that booking. Sign in and open My Trips to review the applicable terms and request a cancellation.
Need help?
Not sure which policy applies?
Tell us where you booked and share your reservation details. We'll point you to the correct policy and next step.
This page summarizes cancellation terms for convenience. For direct bookings, it should be read together with our Terms and Conditions. Third-party bookings remain subject to the terms displayed by the respective platform.
